Tell us what support you are looking for
Email is the fastest way to reach us. Enquiries from participants, families, carers and support coordinators are all welcome.
Contact details
Service area
Bairnsdale and the surrounding East Gippsland region, Victoria.
Registered company
Empowering Hearts Support Services Pty Ltd
ABN 98 701 324 978
ACN 701 324 978
VIC 3875, Australia
Feedback and complaints
Send anything you are unhappy about to the same address, marked Feedback. It is read by the company directly.
Send us the details
Submitting this form opens a message in your own email program, addressed to us, with your answers included. If your device has no email program set up, write to us directly at [email protected] instead.
After you write to us
There is no obligation at any point, and nothing is arranged until it has been agreed in writing.
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We read and reply
You get an answer on whether we have capacity in your area for the support you have described.
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A conversation
We talk through the routine, the goals and anything that has not worked with previous support.
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Written agreement
Tasks, hours, costs and cancellation terms are set out in writing before the first shift.
If we cannot help
Capacity in a regional area is finite. If we cannot cover your town, your hours or the kind of support you need, we will say so plainly in the first reply rather than leaving an enquiry open.
That answer usually comes down to distance, timing or worker match — not the person asking.
Still deciding what to ask for?
The services page sets out the six kinds of support we provide and what each one covers day to day.